KEYBIDTalk to a real person.
No ticket queue, no chatbot, no "we'll get back to you within 5–7 business days." Keybid is small on purpose — you get the contractor who built it.
Goes straight to Ryan. Bugs, questions, "this doesn't work for my trade," pricing, cancelling, getting your data out — all of it lands in the same inbox and he answers it himself, within 12–24 hours, usually faster.
Ryan — Founder
United States
Card processing is handled by our payment provider on its own secure page — Keybid never sees or stores your card number. Billing questions: ryan@keybid.ai.
Inside the app
Every screen has a 💬 Support button in the bottom-right corner. It sends straight through, and you can leave a phone number if you'd rather be called back.
What to include so we can actually help
- What you were doing — "uploading a 60 MB civil set," "pasting an ITB from Procore."
- What happened instead, word for word if there was a message on screen.
- Your company and trade, so we can look at the right board.
- If it's a plan set that read wrong, attach the PDF — that's the fastest possible fix.
Straight answers
Something's broken and it's costing me a bid. Say that in the subject line. It jumps the queue.
I want my data out. Export is one click inside the app, no need to ask. If you want the account deleted too, email and it's done.
I want to cancel. Month to month, no contract. Email and it's handled — no retention call.